![]() ![]() ![]() From there, a fake tech support worker takes remote control of the user’s computer. This is how it works: Users receive a pop-up window on their device alerting them to a problem with the virtual assistants and are given a phone number to call for help. However, it’s a little too late for those already caught in the scam who paid for the fraudulent tech support. The company wants the public to know their setup support is always free and the infected apps have been removed from Google Play. ![]() They also say it ends with Alexa and Echo customers paying for technical support that doesn’t exist. But they do say the deception starts by downloading infected Alexis setup apps from Google Play Store. The company recently discovered the setup for their virtual helper was being used as a lure in a financial fraud scheme.Īmazon has not yet said how many customers have been taken by the scam. Alexa was developed to listen and respond to voice commands for its Amazon Echo and Echo Dot line of devices and is found in “smart homes” worldwide. New owners of Amazon’s popular virtual assistant, Alexa, have been targeted by a widespread tech support scam. ![]()
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